Frequently Asked Questions
Everything you need to know about the Collective experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a claim.
How do I care for my Train of Thought Collective apparel?
To preserve the life of our premium fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid bleach and high-heat tumble drying.
Do you restock sold-out collections?
Most of our pieces are limited-edition releases to maintain exclusivity. However, we occasionally restock core essentials. Sign up for our newsletter for restock alerts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.